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Installation problem on Mac

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Installation problem on Mac

Postby looper7 » Mon Dec 19, 2016 5:42 pm

Hi all
I'm moving over to use a Mac. I'm trying to install Sibelius 7.1.3 on a MacBook Air with macOS Sierra 10.12.1
I got the message: "The installation failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."
Any idea?
Thanks in anticipation!
Peter
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Re: Installation problem on Mac

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Re: Installation problem on Mac

Postby bobp » Fri Dec 23, 2016 2:28 am

People say 7.1 works on Sierra, but I don't thinks it's fully supported. That said. are you installing to default locations?
Bob Porter
Sibelius 7.5, W10,i5,16 GB ram,desktop
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Re: Installation problem on Mac

Postby looper7 » Fri Dec 23, 2016 8:26 am

I ended up paying £19.95 to Sibelius for support (outrageous!). I was told what you just said - that it should work but it isn't supported. They told me to donwnload the installation files from the site rather than using the disk, and hey presto it then decided to work. I think however I will save up some pennies and buy version 8!
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Posts: 6
Joined: Fri Oct 09, 2009 10:37 pm



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