Problems installing sibelius sounds, which prevents me from

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jbautista83
Posts: 3
Joined: Sun Jul 02, 2017 5:34 pm
Sibelius Version: 7.5
Operating System: Windows

Post by jbautista83 » Sun Jul 02, 2017 5:36 pm

I'm trying to install Sibelius sounds using Sibelius 7.5 but get an error message in the middle of installation that states:

There was a problem unpacking the data: '[Errno 13] Permission denied: 'C:\Program Files *x86)\Avid\Sibelius Sounds\Sibelius 7 Sounds\Keyboard\Samples\Concert Grand Piano.big

And then the program shuts down and I am unable to complete the installation. I am running Windows in administrator mode, for what that's worth.

Does anyone have experience with this?


bobp
Posts: 1182
Joined: Thu Dec 27, 2012 12:53 am

Post by bobp » Sun Jul 02, 2017 6:00 pm

Perhaps try running the installer as admin , also. Either that or your download is corrupt.
Bob Porter
Sibelius 7.5, W10,i5,16 GB ram,desktop

jbautista83
Posts: 3
Joined: Sun Jul 02, 2017 5:34 pm
Sibelius Version: 7.5
Operating System: Windows

Post by jbautista83 » Tue Jul 04, 2017 7:53 pm

Thanks, I think you were right that it was a corrupt download/install. I should have figured that a simple uninstall and reinstall should do it.

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