playback issues
Sorry, I had to leave.
The two files for deletion are in the user library.
~/Library/Application Support/Avid/Sibelius 7/PlogueEngine/
~/Library/Application Support/Avid/Sibelius 7/PlaybackConfig.xml
Also try this.
With 7.5 open go to the play tab. On the far left is playback configuration. Select the little arrow. This opens the playback devices window. Select the Audio Engine Options button and try selecting a different audio driver from the pull down menu
The two files for deletion are in the user library.
~/Library/Application Support/Avid/Sibelius 7/PlogueEngine/
~/Library/Application Support/Avid/Sibelius 7/PlaybackConfig.xml
Also try this.
With 7.5 open go to the play tab. On the far left is playback configuration. Select the little arrow. This opens the playback devices window. Select the Audio Engine Options button and try selecting a different audio driver from the pull down menu
Bob Porter
Sibelius 7.5, W10,i5,16 GB ram,desktop
Sibelius 7.5, W10,i5,16 GB ram,desktop
Well the good news is that once I was able to finally register my Sibelius I received 90 days of tech support. I called and they did a remote takeover of my computer. First they went in and deleted things then they looked for any trills in the string part. After going in the "dictionary" and changing something to do with the trills, it now works. So far it hasn't crashed on me but we will see! I suggested to them that they let people know when upgrading that there is this problem so that they can get help with it right away.
Thanks for your post. I was wondering how you were doing.
Letting us know how you got things resolved will help others. I suspect that the files they deleted were the ones I suggested. However, I have never heard of trills being a problem. So we all learned something.
Good luck.
Letting us know how you got things resolved will help others. I suspect that the files they deleted were the ones I suggested. However, I have never heard of trills being a problem. So we all learned something.
Good luck.
Bob Porter
Sibelius 7.5, W10,i5,16 GB ram,desktop
Sibelius 7.5, W10,i5,16 GB ram,desktop
Computer is still crashing which is really frustrating. Even though I hit "save" every three minutes, when it crashes I lose all changes. So now I have been doing "save as" and creating copies so when it crashes I can open up one from 15 minutes earlier and not lose hours of work, just 15 minutes. Hopefully I can get this resolved soon.
Playback problems with Sibelius 7.5 on big scores (I am in the middle of composing an opera) are so annoying that I consider seriously change to Finale after many many years of using Sibelius.
I cannot understand why Avid do not supply clear answers to us, composers who are struggling with those problems and losing our time to solve it!
I cannot understand why Avid do not supply clear answers to us, composers who are struggling with those problems and losing our time to solve it!
Complaining here on this unoffical, and rather quiet, forum won't help, I'm afraid.
If you give details of the issues you're having, with details of your computer, soundcard, operating system etc on the official Sibelius chat pages, then you'll get some response from the members there - in fact you'll almost certainly find that the problems have been discussed before, so a search may well bring up the answers you need.
But I have to agree about Avid's appalling bad customer service - they leave it to the hardy bunch of experts on the official site.
As for jumping ship to Finale, I'd caution you against it. From what I hear, their support isn't that much better!
If you give details of the issues you're having, with details of your computer, soundcard, operating system etc on the official Sibelius chat pages, then you'll get some response from the members there - in fact you'll almost certainly find that the problems have been discussed before, so a search may well bring up the answers you need.
But I have to agree about Avid's appalling bad customer service - they leave it to the hardy bunch of experts on the official site.
As for jumping ship to Finale, I'd caution you against it. From what I hear, their support isn't that much better!