Sibelius Sounds 7 for 7.5.1 macOS Sierra install error

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kpcpro
Posts: 14
Joined: Sat Oct 25, 2014 5:55 am

Post by kpcpro » Tue Jun 27, 2017 7:15 pm

I've been running Sibelius 7.5.1 on an iMac Retina 5K (2014) and on an old MacPro. I replaced my old MacPro with a brand new iMac Retina 5k this past week. I unregistered Sibelius 7.5.1 on my old MacPro, installed and registered Sibelius 7.5.1 on my new iMac Retina. So far so good.

However, I am unable to install the Sibelius 7 sounds (25GB download). I've downloaded and tried the installation twice (the second time, it took MANY hours to download the 25GB package installer even though I'm on a 240+ Mbps download pipe). When I run the installer, I get an error:

ERROR: Installer data folder is missing ('Installer data').

Has anyone seen this? What's the solution?
Thanks.
K


andyg
Posts: 1723
Joined: Tue Feb 14, 2006 8:55 pm
Sibelius Version: 7.1.3 and 6.2
Operating System: Windows

Post by andyg » Tue Jun 27, 2017 8:44 pm

Sounds like a question for the official Sibelius chat page. Someone from Avid might be able to advise, or some of the resident experts there might have come across this and know the solution.

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