Search found 6 matches

by msdickerson
Thu Sep 12, 2019 6:24 pm
Forum: Hardware Issues
Topic: Audio Export Problem...
Replies: 30
Views: 7316448

Re: Audio Export Problem...

The following procedure corrects the corruption which causes audio and video export problems. WINDOWS: - exit Sibelius - click Start menu (for Windows 8, press window key then type Run, select Run) - on search bar, type %appdata% - click "Roaming" folder or press Enter - inside the Roaming folder, g...
by msdickerson
Thu Sep 12, 2019 5:44 pm
Forum: Hardware Issues
Topic: Audio Export Problem...
Replies: 30
Views: 7316448

Re: Audio Export Problem...

I have had a multiple hour Sibelius debug session with one of Sibelius techs take control over my PC remotely and do a clean reinstall including deleting absolutely all registry entries and folders associated with Sibelius. After hours we again were able to reproduce the video export issue. When you...
by msdickerson
Wed May 15, 2019 7:04 pm
Forum: Hardware Issues
Topic: Audio Export Problem...
Replies: 30
Views: 7316448

Re: Audio Export Problem...possible workaround

OKAY - possible work around until Avid gets off their butts and fixes the Sibelius 8.X Graphics copy button corruption issue (which somehow corrupts something in the registry for the avid entries causing video and audio exports to fail. in regedit after a clean sibelius install which audio and video...
by msdickerson
Wed May 15, 2019 4:48 pm
Forum: Hardware Issues
Topic: Audio Export Problem...
Replies: 30
Views: 7316448

Re: Audio Export Problem...

:( Well after installation I used the video export facility for a score of mine, and next day when trying to export some audio parts for recording purposes, this same problem occurred again. Thinking about it, the functions used for the graphic copy of pages of a score is probably the same function ...
by msdickerson
Tue May 14, 2019 8:16 pm
Forum: Hardware Issues
Topic: Audio Export Problem...
Replies: 30
Views: 7316448

Re: Audio Export Problem...

The re-installation fixed the audio export. I did notice when the problem happened, I suddenly started getting during export, sibelius actually playing the music, rather than just exporting it. So if I get the problem again where sib actually plays during an export I will know I have had something c...
by msdickerson
Tue May 14, 2019 8:07 pm
Forum: Hardware Issues
Topic: Audio Export Problem...
Replies: 30
Views: 7316448

Re: Audio Export Problem...

I just started getting the export problem and it was after I have exported dozens of audio files using 8.1.1.6. What was different was that just a day ago, I started using the graphic capture on my scores to integrate the images of the score with a previously built audio file using a different edito...