Sibelius 7.5 crashing when I press ANY keyboard key on my laptop

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henrybasebe
Posts: 1
Joined: Thu Jan 02, 2020 3:55 pm
Sibelius Version: 7.5
Operating System: Mac

Sibelius 7.5 crashing when I press ANY keyboard key on my laptop

Post by henrybasebe » Thu Jan 02, 2020 4:00 pm

Hello!

I am running Sibelius 7.5.1 on a 2019 MacBook Pro OS 10.15.2 (Catalina). Any time I open Sibelius and try to work on a score, I am able to use all trackpad functions, but as soon as I use keyboard shortcuts, Sibelius quits IMMEDIATELY and sends a crash report to apple. Does anyone have any advice on how to solve this? The crash report is pasted below.

Thanks!

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000684365646968
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [2341]

Re: Sibelius 7.5 crashing when I press ANY keyboard key on my laptop

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MikeLyons
Posts: 662
Joined: Fri Jun 24, 2016 7:20 pm
Sibelius Version: Ult. 2019.9/7.51/6.2
Operating System: Windows

Re: Sibelius 7.5 crashing when I press ANY keyboard key on my laptop

Post by MikeLyons » Thu Jan 02, 2020 5:25 pm

Make sure you are running the 64bit version of 7.5.1.
Sib 6.2, 7.5 and 2020.1, Windows 10, 32GB RAM, 8TB 7200RPM Storage, 2TB SSD, Note Performer 3.1, EWQLSO, EWQLSC, Harmony Assistant and some others.

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