Sibelius 6.1 and Windows 7 64 Bit- no menu bar/fonts/letters

[SirJohn]

Hi,

I have installed Sibelius 6.1 Demo on a Win 7 64 bit System and have got some strange Problems that you can see on the attached file.

When I start Sibelius in XP or Vista mode, the displayed menu size is correct, but the fonts or letters are missing.

I am working on a acer aspire Laptop with a dual boot system (win7 64 bit and Vista 32 bit) - on my Vista system (32 bit) everything works fine.

1st screenshot: Sibelius started in xp or vist mode (windows 7)
2nd screenshot: Sibelius started in normal windows 7 mode

[Sebasian]

on my Vista system everything works fine.

Then don't use it in XP or Windows 7 mode. There are slightly different instalation issues for Vista and Windows 7, though Sibelius will work in both and is supported for both. The issues are usually to do with accounts, and if you installed as an Administrator on one OS you may not be properly recognised in another.

If this were to happen with a non-Demo version you would probably need to install separately in each partition, or at least fiddle with accounts or, possibly, install the fonts differently.

There are some discussions on this (though not on your exact problem) on the official Sibelius technical chat page www.sibelius.com/helpcenter

[SirJohn]

I`ve installed Sibelius on both partitions - on my Vista 32 bit it works - but on my Win 7 64 I´ve got these problems.

I have installed also the scorch plugin because I`ve read that it automatically installs also the sibelius fonts, but nothing has changed.

[SirJohn]

When I start Win7 in safe mode, everything is displayed correct (but audio drivers are not loaded).
After disabling Aero and switching back to the classic windows stile, some of the errors are gone: at least the words "file, create,..." in the menu bar are there, but when I try to open files I can see just thumbnails of the files but there are no words in the opening explorer window.

I installed virtual pc and started Sibelius 6.1 in XP-Mode and it works - it seems to be the only working way to use Sibelius under windows 7 for me.

[unplug44]

I just restarted everything and imediactly after windows 7 64 bits i instaled Sibelius 6.1. I went on installing my programs and always checking Sibelius after each install.
After instaling Acrobat 9 extended the problem appeared. I corrected the Acrobat installation, removing CAD acess and stuff like that, and installing just what i needed (make, edit and read PDFs). et voilá Sibelius is running ans Acrobat also .
I hope Sibelius or Adobe will solve this soon

hope this helps, because my problem was exactly the same.

[dnb88]

I had the same issue. After installing Adobe 9 Extended none of the Sibelius menus or dialog boxes were visible. I fixed it by uninstalling adobe and then reinstalling it without the CAD support. Just go to Custom install and set the CAD options to "don't install"

[dspreadbury]

This problem is caused by Adobe 3D Capture, which is part of Adobe Acrobat 9 Pro.

I've notified the folks at Adobe, but so far have not received any feedback from them.

[stevethemusicman]

Hi All,

I just had the same problem. All I had to do is to change the option by just changing the install using the programs uninstall/change menu (I have windows 7 64 bit).

I didn't even have to reboot for it to be fixed.

Thanks,
Steve

[theJimmy]

I am having this problem....I do not have or use Acrobat Pro. I just upgraded to a new computer with Windows 7 64-bit. Sibelius loads with the same screen issues as in the picture by SirJohn. Avid says that Sibelius 6 is compatible with Windows 7, so I shouldn't have to use VirtualPC, should I?

I am frustrated with this issue...

[musicampo]

This problem is caused by Adobe 3D Capture, which is part of Adobe Acrobat 9 Pro.



I've notified the folks at Adobe, but so far have not received any feedback from them.

Yes, uninstalling Adobe Acrobat 9 Pro solve the Sibelius's menu trouble in Win 7 Premium 64 bits. Now, it works fine.

Thx to dspreadbury for help