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Sibelius 7.5 crashing when I press ANY keyboard key on my laptop

Posted: Thu Jan 02, 2020 4:00 pm
by henrybasebe
Hello!

I am running Sibelius 7.5.1 on a 2019 MacBook Pro OS 10.15.2 (Catalina). Any time I open Sibelius and try to work on a score, I am able to use all trackpad functions, but as soon as I use keyboard shortcuts, Sibelius quits IMMEDIATELY and sends a crash report to apple. Does anyone have any advice on how to solve this? The crash report is pasted below.

Thanks!

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000684365646968
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [2341]

Re: Sibelius 7.5 crashing when I press ANY keyboard key on my laptop

Posted: Thu Jan 02, 2020 5:25 pm
by MikeLyons
Make sure you are running the 64bit version of 7.5.1.