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Sibelius 2019 crashing Windows 10

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Sibelius 2019 crashing Windows 10

Postby JohnDefoe » Fri Mar 15, 2019 8:54 am

Has anyone else had this? I have some scores where I've used 'Hide empty staves' and a couple of times when I've tried to Ctrl/y to roll back Sib2019 has crashed and has crashed Windows 10. Today I was working on a perfectly ordinary score and when I tried to close Sibelius a strange form of the Quick Start window came up and then Sib crashed bringing Windows 10 down with it.

Windows 10 Professional (x64) Version 1809 (build 17763.379)
Dell Inc. OptiPlex 3040 3.20 gigahertz Intel Core i5-6500 8Gb memory
Sibelius 2019.1 build 1145
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Re: Sibelius 2019 crashing Windows 10

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Re: Sibelius 2019 crashing Windows 10

Postby andyg » Fri Mar 15, 2019 8:23 pm

Best to ask this on the official Sibelius chat pages. Haven't seen any reports of issues with 2019 and W10 as you're describing them. Probably something to do with your W10 system. Audio or video driver issues, perhaps?

But someone on there is sure to know and Avid do monitor the pages as well. This unofficial forum is a quiet backwater these days!
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Re: Sibelius 2019 crashing Windows 10

Postby JohnDefoe » Sat Mar 16, 2019 7:34 am

Thanks Andy. I've taken your advice & posted on the official chat page. I will post any reply on here as well.
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Joined: Wed Mar 14, 2018 9:50 am



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