SOLVED: Opened File looks strange

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mas1982
Posts: 2
Joined: Fri Sep 23, 2022 9:01 pm
Sibelius Version: 2022.7
Operating System: Windows

SOLVED: Opened File looks strange

Post by mas1982 » Fri Sep 23, 2022 9:08 pm

Hello everyone!

I'm new to Sibelius and I just need it to open and read some files I sometimes get so I decided to start using Sibelius First.
The files open correctly but all notes and entries are not shown properly: I only get squares instead of noteheads, rests, ... (screenshot)

Does anyone know what to do?

Thanks!
sib.JPG
sib.JPG (30.61 KiB) Viewed 145 times
Last edited by mas1982 on Sat Sep 24, 2022 12:07 pm, edited 1 time in total.

Re: SOLVED: Opened File looks strange

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MikeLyons
Posts: 1449
Joined: Fri Jun 24, 2016 7:20 pm
Sibelius Version: Ult. 2021.12/7.5/6.2
Operating System: Windows

Re: Opened File looks strange

Post by MikeLyons » Sat Sep 24, 2022 7:09 am

This is a font issue. You don't normally see it on Windows. Have you restarted your machine since you installed Sib? Did you install the full productr - ie not an update? What was the file prepared in originally - ie, is it an import from musicxml or a PhotoScore Scan?

Please email it to me (address in my signature) so I can take a look at the file on my own windows system.
Sib 6.2, 7.5 and 2022.7, Windows 11, 32GB RAM, 16TB 7200RPM Storage, 2TB SSD, Note Performer 3.3.2, EWQLSO, EWQLSC, Harmony Assistant and some others. mike@mike-lyons.co.uk

andyg
Posts: 1611
Joined: Tue Feb 14, 2006 8:55 pm

Re: Opened File looks strange

Post by andyg » Sat Sep 24, 2022 11:19 am

If the file comes from someone else, did they use non standard fonts, ie not the ones that Sibelius ships with, and that you therefore don't have installed on your computer?

Might be (yet) another limitation of Sibelius First, which is so stripped down that it's almost useless.

mas1982
Posts: 2
Joined: Fri Sep 23, 2022 9:01 pm
Sibelius Version: 2022.7
Operating System: Windows

Re: SOLVED: Opened File looks strange

Post by mas1982 » Sat Sep 24, 2022 12:10 pm

Thanks for your help! This is really a limitation of Sibelius First and a font-issue as well:

I've started Sibelius in full mode (30 days testing) and now a window pops up telling
all the fonts of the file are missing. Now I can search for the missing fonts or just exchange them. :D

Thanks again!

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