Avid Link not working, can't login
Posted: Tue Apr 30, 2019 8:08 am
Attempting to run Sibelius (monthly subscription) on my Windows 10 laptop, completed the downloads etc, but am unable to login to Avid Link.
After clicking the Sibelius icon I see a menu with options (Sibelius Ultimate trial, activate, Sibelius first etc) and then Avid Link eventually opens up.
But after entering account details it hangs, displaying "signing in", and then after a couple of minutes it times out, ending with the message "unknown error" and a red cross. My account details work perfectly on the website.
That means so far - it has been a very long 48 hours already - I have not managed to activate my subscription and can only run the 30-day Ultimate trial (which now has only 28 days left).
Any ideas? I have already uninstalled and reinstalled, tried turning firewall off as per a suggestion I saw elsewhere, but no joy.
After clicking the Sibelius icon I see a menu with options (Sibelius Ultimate trial, activate, Sibelius first etc) and then Avid Link eventually opens up.
But after entering account details it hangs, displaying "signing in", and then after a couple of minutes it times out, ending with the message "unknown error" and a red cross. My account details work perfectly on the website.
That means so far - it has been a very long 48 hours already - I have not managed to activate my subscription and can only run the 30-day Ultimate trial (which now has only 28 days left).
Any ideas? I have already uninstalled and reinstalled, tried turning firewall off as per a suggestion I saw elsewhere, but no joy.