Activation interruptions after moving to a new macbook pro

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wj012280
Posts: 3
Joined: Sat Feb 21, 2015 2:41 pm

Activation interruptions after moving to a new macbook pro

Post by wj012280 » Mon May 22, 2023 4:07 pm

I migrated to a new M2 chip macbook pro. I deactivated Sibelius on my old macbook and I followed all the instructions I can find to migrate my license to the new macbook. Sibelius works and recognizes my new macbook as shown in Avid Link. Every few days, I wake up to the message below.

"Your Sibelius License is no longer active. You may still save your score at this time.
Reactivate your license in Avid Link to continue working. Otherwise, Sibelius will enter Review Mode, where you can view and comment on scores but editing is disabled."

Can anyone help?

Macbook Pro M2 | Ventura 13.3.1 | Sibelius Ultimate

Re: Activation interruptions after moving to a new macbook pro

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andyg
Posts: 1670
Joined: Tue Feb 14, 2006 8:55 pm

Re: Activation interruptions after moving to a new macbook pro

Post by andyg » Mon May 22, 2023 4:59 pm

You don't/can't migrate licences. Sibelius will think you're trying to run a cloned copy. Deactivate and re-activate correctly.

TBH, the whole migration idea is fraught with potential issues. All you need to do is deactivate on old machine, do a clean install on the new one and then activate that. Files can be copied to USB then transferred once the app is up and running. I've just done this with a new laptop after the old one died, with good help from Ingrid at Avid!

wj012280
Posts: 3
Joined: Sat Feb 21, 2015 2:41 pm

Re: Activation interruptions after moving to a new macbook pro

Post by wj012280 » Tue May 23, 2023 12:53 pm

Thanks for your response. I deactivated the old macbook properly according to Avid website instructions. Are you suggesting that I uninstall Sibelius all together on the new macbook, reinstall and reactivate?

andyg
Posts: 1670
Joined: Tue Feb 14, 2006 8:55 pm

Re: Activation interruptions after moving to a new macbook pro

Post by andyg » Wed May 24, 2023 9:45 am

If you're having issues after migrating, then that may be the only solution.

You might like to ask for advice on the official Sibelius Chat Page as well as this unofficial site.

http://www.sibelius.com/cgi-bin/helpcen ... ?groupid=3

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