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How do I make regular Sibelius into Sibelius Ultimate?

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How do I make regular Sibelius into Sibelius Ultimate?

Postby MisterBebop » Sun Oct 21, 2018 10:49 pm

I paid for Ultimate after downloading the regular Sibelius and have even written to support who sent me some cryptic email that doesn't answer my question.

My Avid Account Manager or Installation manager or whatever that is says I have Ultimate, but when I try to open a score containing 18 staves it says:

This score contains more than 16 staves, so you cannot edit it. You can, however, play back and print this score. To edit this score, you require the full Sibelius product.

OK / Upgrade to Ultimate


If I click Upgrade to Ultimate it sends me to where you have to buy it again. I'm going around in circles, and this is not fun.

Please help me switch this from Sibelius to Sibelius Ultimate . . . directions for dummies greatly appreciated.

Thanks!
MisterBebop
 
Posts: 2
Joined: Sun Oct 21, 2018 10:42 pm

Re: How do I make regular Sibelius into Sibelius Ultimate?

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Re: How do I make regular Sibelius into Sibelius Ultimate?

Postby MikeLyons » Mon Oct 22, 2018 5:06 am

Email ingrid.guce@avid.com directly.
Sib 6.2, 7.5 and 8.5, Windows 10, 8MB RAM, 7TB 7200RPM Storage, Note Performer 2, EWQLSO, EWQLSC, Harmony Assistant and some others.
MikeLyons
 
Posts: 321
Joined: Fri Jun 24, 2016 7:20 pm

Re: How do I make regular Sibelius into Sibelius Ultimate?

Postby MisterBebop » Mon Oct 22, 2018 3:30 pm

MikeLyons wrote:Email ingrid.guce@avid.com directly.


Thank you very much. I just sent her an email. I appreciate your help!
MisterBebop
 
Posts: 2
Joined: Sun Oct 21, 2018 10:42 pm



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