How do I make regular Sibelius into Sibelius Ultimate?

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MisterBebop
Posts: 10
Joined: Sun Oct 21, 2018 10:42 pm
Sibelius Version: Ultimate
Operating System: Windows

Post by MisterBebop » Sun Oct 21, 2018 10:49 pm

I paid for Ultimate after downloading the regular Sibelius and have even written to support who sent me some cryptic email that doesn't answer my question.

My Avid Account Manager or Installation manager or whatever that is says I have Ultimate, but when I try to open a score containing 18 staves it says:
This score contains more than 16 staves, so you cannot edit it. You can, however, play back and print this score. To edit this score, you require the full Sibelius product.

OK / Upgrade to Ultimate
If I click Upgrade to Ultimate it sends me to where you have to buy it again. I'm going around in circles, and this is not fun.

Please help me switch this from Sibelius to Sibelius Ultimate . . . directions for dummies greatly appreciated.

Thanks!


MikeLyons
Posts: 1631
Joined: Fri Jun 24, 2016 7:20 pm
Sibelius Version: Ult. 2024.3.1/7.5
Operating System: Windows

Post by MikeLyons » Mon Oct 22, 2018 5:06 am

Email ingrid.guce@avid.com directly.
Sib 6.2, 7.5 and 2023.6, Windows 11, 32GB RAM, 16TB 7200RPM Storage, 2TB SSD, Note Performer 3.3.2, EWQLSO, EWQLSC, Harmony Assistant and some others. mike@mike-lyons.co.uk

MisterBebop
Posts: 10
Joined: Sun Oct 21, 2018 10:42 pm
Sibelius Version: Ultimate
Operating System: Windows

Post by MisterBebop » Mon Oct 22, 2018 3:30 pm

MikeLyons wrote:Email ingrid.guce@avid.com directly.
Thank you very much. I just sent her an email. I appreciate your help!

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