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How do I make regular Sibelius into Sibelius Ultimate?

Posted: Sun Oct 21, 2018 10:49 pm
by MisterBebop
I paid for Ultimate after downloading the regular Sibelius and have even written to support who sent me some cryptic email that doesn't answer my question.

My Avid Account Manager or Installation manager or whatever that is says I have Ultimate, but when I try to open a score containing 18 staves it says:
This score contains more than 16 staves, so you cannot edit it. You can, however, play back and print this score. To edit this score, you require the full Sibelius product.

OK / Upgrade to Ultimate
If I click Upgrade to Ultimate it sends me to where you have to buy it again. I'm going around in circles, and this is not fun.

Please help me switch this from Sibelius to Sibelius Ultimate . . . directions for dummies greatly appreciated.

Thanks!

Re: How do I make regular Sibelius into Sibelius Ultimate?

Posted: Mon Oct 22, 2018 5:06 am
by MikeLyons
Email ingrid.guce@avid.com directly.

Re: How do I make regular Sibelius into Sibelius Ultimate?

Posted: Mon Oct 22, 2018 3:30 pm
by MisterBebop
MikeLyons wrote:Email ingrid.guce@avid.com directly.
Thank you very much. I just sent her an email. I appreciate your help!