Sibelius Taking Over 6 Minutes To Open

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sus4
Posts: 231
Joined: Tue Dec 26, 2006 4:05 am

Sibelius Taking Over 6 Minutes To Open

Post by sus4 » Sat May 11, 2019 2:56 pm

Would anyone know why it's taking Sibelius over 6 minutes to open? Don't remember when this started and that's why I don't shut Sibelius down to often. My Mac computer has 16 gig of ram which is the maximum I can put in there.

Re: Sibelius Taking Over 6 Minutes To Open

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bobp
Posts: 1134
Joined: Thu Dec 27, 2012 12:53 am

Re: Sibelius Taking Over 6 Minutes To Open

Post by bobp » Sat May 11, 2019 4:42 pm

Which Mac OS is this? The problem is that when something goes wrong with a Mac, there is less that can be done. Is Sibelius the only software you are having trouble with? If so, that's good. I suggest closing Sibelius (yeah, I know), and shutting down the computer. Not just restarting it. Let it think about it's sins for a few moments. Then start it up. Go to Utilities. Depending on how old you OS is, you'll either have a utility called First Aid, or something to restore permissions. Run that. Then restart the computer and try Sibelius. If that doesn't work, try starting Sibelius from the applications folder rather than the desktop. Good luck.
Bob Porter
Sibelius 7.5, W10,i5,16 GB ram,desktop

sus4
Posts: 231
Joined: Tue Dec 26, 2006 4:05 am

Re: Sibelius Taking Over 6 Minutes To Open

Post by sus4 » Sat May 11, 2019 6:26 pm

The Mac that I have is running on High Sierra 10.13.6. Sibelius is the only program I'm having this problem with. I tried everything you suggested and still the same problem. Sibelius took 6 minutes to open.

andyg
Posts: 1393
Joined: Tue Feb 14, 2006 8:55 pm

Re: Sibelius Taking Over 6 Minutes To Open

Post by andyg » Sun May 12, 2019 9:07 am

Any updates to things like audio drivers, or Mac updates that might have messed things up?

sus4
Posts: 231
Joined: Tue Dec 26, 2006 4:05 am

Re: Sibelius Taking Over 6 Minutes To Open

Post by sus4 » Sun May 12, 2019 3:27 pm

I don't know where I would need audio drivers, never had a issue with those before and my Mac is up to date. The only thing that works for me is that I turn off and on my computer about every two weeks. That's the only time when there is an issue with Sibelius. When my computer is on, Sibelius is always on, so it's not a real big issue. Anyway thanks for you input.

bobp
Posts: 1134
Joined: Thu Dec 27, 2012 12:53 am

Re: Sibelius Taking Over 6 Minutes To Open

Post by bobp » Tue May 14, 2019 6:13 pm

So the next time you start Sibelius, watch the splash screen. Down in the lower left corner there is dialogue that tells you what Sibelius is loading. Tell us what process is loading when it stops on one for a long time. Might be more than one. It shouldn't spend more than a second or two on anything.
Bob Porter
Sibelius 7.5, W10,i5,16 GB ram,desktop

sus4
Posts: 231
Joined: Tue Dec 26, 2006 4:05 am

Re: Sibelius Taking Over 6 Minutes To Open

Post by sus4 » Fri May 17, 2019 2:17 pm

Checked the splash screen and Sibelius is stuck on "Creating Main Menu". It's been over ten minutes and it's still now open. It never took this long. Just tried opening Sibelius from the applications menu and it did nothing at all, no wheel spinning, nothing. I have an older version 7 that I tried to open and that wouldn't open either.

bobp
Posts: 1134
Joined: Thu Dec 27, 2012 12:53 am

Re: Sibelius Taking Over 6 Minutes To Open

Post by bobp » Sat May 18, 2019 12:07 am

Try disconnecting from the internet, restart our mac, then start Sibelius.

A long shot, but Sibelius does two things on line when it starts. It checks to see if it is activated and if it needs to up date. A problem with either of those services could slow down start up. I'd know more on a PC. Some folks have had problems with the activation manager.
Bob Porter
Sibelius 7.5, W10,i5,16 GB ram,desktop

sus4
Posts: 231
Joined: Tue Dec 26, 2006 4:05 am

Re: Sibelius Taking Over 6 Minutes To Open

Post by sus4 » Tue May 21, 2019 5:23 pm

I tried your suggestion about disconnecting form the internet etc. and no different results. Sibelius is still reacting the same way. Thanks for you trying to help. I guess I'll have to live with this until something changes.

bobp
Posts: 1134
Joined: Thu Dec 27, 2012 12:53 am

Re: Sibelius Taking Over 6 Minutes To Open

Post by bobp » Tue May 21, 2019 10:35 pm

...and you are starting the 64 bit version and not the 32 bit version.

I don't know about Mac, but Windows can attempt a repair install. It's also possible to just reinstall Sibelius.
Bob Porter
Sibelius 7.5, W10,i5,16 GB ram,desktop

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