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Activation issues

Posted: Tue Jul 02, 2019 4:26 pm
by stevensdm1984
Every month, when my subscription renews, I have issues getting Sibelius to work. This month, I just can't resolve the issues.

I'm running it on a Mac - the operating system is up-to-date.
Avid Link is up-to-date.
Sibelius is up-to-date.
My subscription is up-to-date.
I've restarted the computer several times.

Despite all of this, when I try to open Sibelius, either from the dock icon, or from Avid Link, I just get the 'your 30 day trial has ended' box. If I click 'Activate' it tries to open Avid Link, which is already open.

This is infuriating. I'd be very grateful if anyone has any advice on how to solve this!

Many thanks,

Dave

Re: Activation issues

Posted: Tue Jul 02, 2019 9:38 pm
by MikeLyons
You have to log in through Avid Link before you start the validation process. I feel for you people who have these monthly subscriptions.