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I can't activate my sibelius account to my new computer

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I can't activate my sibelius account to my new computer

Postby Gregoire » Thu Jul 11, 2019 6:31 pm

Hello, i've had sibelius since 2016 and i'm changing computers, the old one had multiple battery and keyboard problems.
However, when i enter my activation id to the new one, it just says that there is too many computers that have the license.
Anyone knows how to deactivate the license from the old computer ?
Thanks in advance
Gregoire
 
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Re: I can't activate my sibelius account to my new computer

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Re: I can't activate my sibelius account to my new computer

Postby bobp » Thu Jul 11, 2019 8:52 pm

In Sibelius, go to File/Help. You can have it installed on several computers, but only activated on two at the same time. Sounds like you need to track down the other activated copy.
Bob Porter
Sibelius 7.5, W10,i5,16 GB ram,desktop
bobp
 
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