Video export fails

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saravdw
Posts: 2
Joined: Sat Nov 02, 2019 3:49 pm
Sibelius Version: 8.4.2
Operating System: Mac

Video export fails

Post by saravdw » Sat Nov 02, 2019 3:52 pm

I have Sibelius 8.4.2, have been running this for a couple of years on my laptop now. About a year and a half ago I added Noteperformer. I have been exporting videos without any problems, but since I updated my macbook to Catalina, I can't export to video anymore. Export to audio still works. I tried different files but all of them fail.

Re: Video export fails

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bobp
Posts: 1174
Joined: Thu Dec 27, 2012 12:53 am

Re: Video export fails

Post by bobp » Sun Nov 03, 2019 2:24 am

As I understand it, Catalina messes with all kinds of things. 32 bit apps being a major problem. I have no idea why video fails for you. It may be something that you have to wait for Apple to fix.
Bob Porter
Sibelius 7.5, W10,i5,16 GB ram,desktop

MikeLyons
Posts: 623
Joined: Fri Jun 24, 2016 7:20 pm
Sibelius Version: Ult. 2019.9/7.51/6.2
Operating System: Windows

Re: Video export fails

Post by MikeLyons » Sun Nov 03, 2019 9:41 am

Catalina is 64bit only. Any 32bit apps or components will not run. Or, at least, not reliably. This is an Apple [spit] thing.
Sib 6.2, 7.5 and 2019.9, Windows 10, 32GB RAM, 8TB 7200RPM Storage, 2TB SSD Note Performer 3, EWQLSO, EWQLSC, Harmony Assistant and some others.

saravdw
Posts: 2
Joined: Sat Nov 02, 2019 3:49 pm
Sibelius Version: 8.4.2
Operating System: Mac

Re: Video export fails

Post by saravdw » Sun Nov 03, 2019 3:14 pm

Sibelius 8 is 64 bits though. All the other functions run smoothly. I said goodbye to Finale 2014 (still used it to open old files) when upgrading, but this is not something I was prepared to give up...

MikeLyons
Posts: 623
Joined: Fri Jun 24, 2016 7:20 pm
Sibelius Version: Ult. 2019.9/7.51/6.2
Operating System: Windows

Re: Video export fails

Post by MikeLyons » Sun Nov 03, 2019 9:16 pm

I have 2019.4 and have no issues in exporting videos from sib. However I'm on Windows.
Sib 6.2, 7.5 and 2019.9, Windows 10, 32GB RAM, 8TB 7200RPM Storage, 2TB SSD Note Performer 3, EWQLSO, EWQLSC, Harmony Assistant and some others.

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