Files Locked

Discuss general Sibelius issues here. Get help with Sibelius and Sibelius Support.
Dennis
Posts: 4
Joined: Mon Feb 24, 2020 3:31 pm
Sibelius Version: 7.5
Operating System: Mac

Post by Dennis » Mon Feb 24, 2020 4:23 pm

My scores are getting locked somehow. I've spent hours for the past 2 days trying to figure it out. I called Sibelius but could not find anyone to help. Someone in sales finally is trying to find someone to get back to me. Meanwhile, I can't work on my piece. I've tried to follow directions from the forums but I'm not very tech literate. I downloaded a patch that was recommended but that didn't work. I really need some direct help.


MikeLyons
Posts: 1631
Joined: Fri Jun 24, 2016 7:20 pm
Sibelius Version: Ult. 2024.3.1/7.5
Operating System: Windows

Post by MikeLyons » Mon Feb 24, 2020 5:02 pm

Look along the bottom of the sibelius window. Try clicking the padlock
edit lock.png
edit lock.png (30.11 KiB) Viewed 3275 times
Sib 6.2, 7.5 and 2023.6, Windows 11, 32GB RAM, 16TB 7200RPM Storage, 2TB SSD, Note Performer 3.3.2, EWQLSO, EWQLSC, Harmony Assistant and some others. mike@mike-lyons.co.uk

Dennis
Posts: 4
Joined: Mon Feb 24, 2020 3:31 pm
Sibelius Version: 7.5
Operating System: Mac

Post by Dennis » Mon Feb 24, 2020 5:11 pm

I've tried that :(

Dennis
Posts: 4
Joined: Mon Feb 24, 2020 3:31 pm
Sibelius Version: 7.5
Operating System: Mac

Post by Dennis » Mon Feb 24, 2020 5:49 pm

Mike, I just went through all the versions it has been saving. I tried the lock icon on all of them and found one where it worked! I'm ok for now. Thank you for the help :D

MikeLyons
Posts: 1631
Joined: Fri Jun 24, 2016 7:20 pm
Sibelius Version: Ult. 2024.3.1/7.5
Operating System: Windows

Post by MikeLyons » Mon Feb 24, 2020 6:56 pm

If you are still having issues you can always email me a file that is not working for you and I'll take a look at it!
Sib 6.2, 7.5 and 2023.6, Windows 11, 32GB RAM, 16TB 7200RPM Storage, 2TB SSD, Note Performer 3.3.2, EWQLSO, EWQLSC, Harmony Assistant and some others. mike@mike-lyons.co.uk

Dennis
Posts: 4
Joined: Mon Feb 24, 2020 3:31 pm
Sibelius Version: 7.5
Operating System: Mac

Post by Dennis » Mon Feb 24, 2020 8:10 pm

Thank you so much. You will probably be hearing from me :lol:

Post Reply