Trouble with G-Key at Printing

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iboumans
Posts: 37
Joined: Fri Dec 26, 2008 12:42 am

Post by iboumans » Tue Feb 25, 2020 10:28 pm

Dear all,
I have a problem when printing any score.
The G Key doesn't print properly (see picture attached).
The rest of the Score prints perfectly.
Only the G-Key is problematic.

The printer driver is up to date. I even re-installed the printer again, but the problem remains.

Does somebody have a solution for it?

Best regards
Attachments
Untitled-1.jpg
Untitled-1.jpg (181.83 KiB) Viewed 2240 times


MikeLyons
Posts: 1631
Joined: Fri Jun 24, 2016 7:20 pm
Sibelius Version: Ult. 2024.3.1/7.5
Operating System: Windows

Post by MikeLyons » Tue Feb 25, 2020 10:38 pm

1st step: check which font is used for system symbols and make sure it is installed properly on your machine. By default it is the font used for common symbols (Opus Std,). Get back to us.

2. Try printing to pdf and see how that turns out and again when you print that pdf to the actual printer. Again, let us know what happens.
Sib 6.2, 7.5 and 2023.6, Windows 11, 32GB RAM, 16TB 7200RPM Storage, 2TB SSD, Note Performer 3.3.2, EWQLSO, EWQLSC, Harmony Assistant and some others. mike@mike-lyons.co.uk

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