Sibelius license invalid - cannot contact support

[essdeeay]

I haven't used Sibelius for several months, and now when I start it up on my desktop computer, it says it's not licensed. I proceed to follow instructions to remove the files from %programdata%\yada yada yada, and when I try to relicense, it says the device count is exceeded.

I also have a laptop so thought, as this is urgent, I'd just deactivate it from there and use the license on the desktop, but when I start it up on the laptop, after answering the "check for update" message, the Sibelius process just sits there consuming over 30% of a modern CPU and does nothing else, no window, just a process, so I'm going to have to uninstall this.

I've managed to find this page (http://www.sibelius.com/helpcenter/contact.html) which lists phone numbers for some countries, but for email help, when you click on the "complete this form" link you get taken to a KB page with no form whatsoever!

I'm absolutely raging in anger now because I've a project that needs to get done today (I simply assumed the software would work like it did before - not unreasonable, eh?) and no way of getting support from Avid.

Are there any Avid staff who are reading this and can reach out to me ASAP?

Steve

[MikeLyons]

If you need avid staff, you are on the wrong forum. You need to go to either the Avid forum at https://www.sibelius.com/cgi-bin/helpce ... &groupid=3 or visit the FB page(s) at https://www.facebook.com/groups/sibeliussoftwareforum.

This forum, while there are some dedicated, die hard, users here has been abandoned by the Sib staffers.

You could also, as it's an emergency, contact ingrid.guce@avid.com directly, explaining the situation.