How do I deactivate on a dead computer?

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Charlescott
Posts: 1
Joined: Thu Aug 20, 2020 3:55 pm
Sibelius Version: 7.5

Post by Charlescott » Thu Aug 20, 2020 4:19 pm

The story:

I downloaded Sibelius 7.5 on a new computer (after bouncing it around many other computers in the past via activation) and once trying to activate on this new computer I get a notice stating "Unable to start Avid License Control". After searching for the license control I found out that it needs to be updated to work with my current version of macOS. From there, I tried to do an indirect activation through the Avid site and finally found out that the limit of activations have exceeded. Once it said this I realized I must have never deactivated it on an old computer that I no longer have access to. So I called Avid to try and have them manually deactivate it from their end but then got a voice message stating that their activation helpline is currently closed due to COVID. Sooooooo.... what do I do from here?

Thanks for reading my story :?


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