Moving Sibelius to another computer

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Charles Healey
Posts: 6
Joined: Tue Aug 24, 2010 11:30 am

Post by Charles Healey » Sat Feb 13, 2021 6:16 pm

I am trying to unregister Sibelius 5 from one computer and transfer it to a new one I have just bought but I can't unregister the programme on the old computer as it doesn't respond and allow me to unregister.
It is also not at all clear how I can contact Sibelius to ask for help. What is the email address of Avid as it doesn't appear anywhere that I can see?
Any help would be most welcome!


MikeLyons
Posts: 1631
Joined: Fri Jun 24, 2016 7:20 pm
Sibelius Version: Ult. 2024.3.1/7.5
Operating System: Windows

Post by MikeLyons » Sat Feb 13, 2021 9:23 pm

1. If you are on a Mac, give up now
2. Sib 5 is so old now that it is no longer supported - it's not even an Avid product. (The company that now owns Sibelius)
3. The phone lines are closed due to covid.
4.Ask your question on the official Sibelius website forum here: https://www.sibelius.com/cgi-bin/helpce ... &groupid=3 someone may be able to help you.
Sib 6.2, 7.5 and 2023.6, Windows 11, 32GB RAM, 16TB 7200RPM Storage, 2TB SSD, Note Performer 3.3.2, EWQLSO, EWQLSC, Harmony Assistant and some others. mike@mike-lyons.co.uk

Charles Healey
Posts: 6
Joined: Tue Aug 24, 2010 11:30 am

Post by Charles Healey » Sat Feb 13, 2021 9:49 pm

Thank you for your advice, Mike.

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