printout treble clef is blobbed

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tango
Posts: 2
Joined: Fri May 07, 2021 5:21 am
Sibelius Version: 8.5
Operating System: Mac

Post by tango » Fri May 07, 2021 5:32 am

Don't understand why the treble clef is blobbed from the printout from Sibelius.
It is fine if I export as PDF first, and then print the PDF.
Any thoughts? Many thanks!
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MikeLyons
Posts: 1631
Joined: Fri Jun 24, 2016 7:20 pm
Sibelius Version: Ult. 2024.3.1/7.5
Operating System: Windows

Post by MikeLyons » Fri May 07, 2021 5:44 am

What version of Sibelius and which OS?
Sib 6.2, 7.5 and 2023.6, Windows 11, 32GB RAM, 16TB 7200RPM Storage, 2TB SSD, Note Performer 3.3.2, EWQLSO, EWQLSC, Harmony Assistant and some others. mike@mike-lyons.co.uk

tango
Posts: 2
Joined: Fri May 07, 2021 5:21 am
Sibelius Version: 8.5
Operating System: Mac

Post by tango » Fri May 07, 2021 5:51 am

Sibelius 8.5
OS 11.2.3 (big sur)

Thank you!

GKo
Posts: 3
Joined: Mon Aug 01, 2022 10:56 pm
Sibelius Version: 2021.2
Operating System: Mac

Post by GKo » Tue Aug 02, 2022 11:51 pm

I'm looking for the same solution. Any luck? Sib 2021.2, Mac OS 10.15.7.
HS Band & Choir Director

MikeLyons
Posts: 1631
Joined: Fri Jun 24, 2016 7:20 pm
Sibelius Version: Ult. 2024.3.1/7.5
Operating System: Windows

Post by MikeLyons » Wed Aug 03, 2022 5:09 am

I have no idea why this happens, but it only happens with Macs. The only solution I have seen is to make a pdf first and then print that. This bug was created in 7.1.5, then was fixed for a couple of versions, but then returned in the next version and has not been fixed to date. It appears to affect only certain printers (HP).
Sib 6.2, 7.5 and 2023.6, Windows 11, 32GB RAM, 16TB 7200RPM Storage, 2TB SSD, Note Performer 3.3.2, EWQLSO, EWQLSC, Harmony Assistant and some others. mike@mike-lyons.co.uk

andyg
Posts: 1727
Joined: Tue Feb 14, 2006 8:55 pm
Sibelius Version: 7.1.3 and 6.2
Operating System: Windows

Post by andyg » Wed Aug 03, 2022 8:22 am

And of course Sibelius 8.5 is incompatible with Big Sur - lots of things will go probably wrong as you use it.

Blame Apple for making it so. :(

But 2021 versions should be OK. I have a feeling this was just asked over on the official forum. I assume that was you!

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