Rearrange licenses

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dprofos
Posts: 1
Joined: Wed Jun 16, 2021 7:59 am
Sibelius Version: 2021-2
Operating System: Windows

Post by dprofos » Wed Jun 16, 2021 8:41 am

I have running Sibelius (2021-2) on two computers (a desktop and a notebook) of which the latter is broken now. While the desktop still runs ok, I don't have any possibility to use the broken computer in order to "un-license" its copy of Sibelius. In the meantime I have bought a new notebook and installed Sibelius. However, as long as the old license is still "alive" I can't use it... Can anybody tell me how to do this - I have written several times to the official AVID Sales Service but no answer whatsoever!!
D


andyg
Posts: 1727
Joined: Tue Feb 14, 2006 8:55 pm
Sibelius Version: 7.1.3 and 6.2
Operating System: Windows

Post by andyg » Wed Jun 16, 2021 12:18 pm

You have to 'raise a case' with Avid. If you take a look on the official Sibelius chat page - https://www.sibelius.com/cgi-bin/helpce ... ?groupid=3 - you'll see that the topic has been covered and the procedure give countless times.

This is a very old, almost moribund, unofficial site! :)

MikeLyons
Posts: 1631
Joined: Fri Jun 24, 2016 7:20 pm
Sibelius Version: Ult. 2024.3.1/7.5
Operating System: Windows

Post by MikeLyons » Wed Jun 16, 2021 12:56 pm

Use this link
https://avid.secure.force.com/Support/R ... seCreation

You will need to login to your Avid Account with your normal credentials and/or provide your System ID/activation ID.
Sib 6.2, 7.5 and 2023.6, Windows 11, 32GB RAM, 16TB 7200RPM Storage, 2TB SSD, Note Performer 3.3.2, EWQLSO, EWQLSC, Harmony Assistant and some others. mike@mike-lyons.co.uk

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