Sibelius Ultimate crossgrade constantly on hold

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poetmoth
Posts: 1
Joined: Mon Oct 25, 2021 2:02 am
Sibelius Version: 8
Operating System: Windows

Post by poetmoth » Mon Oct 25, 2021 2:02 am

I recently purchased a crossgrade to Sibelius Ultimate on the 22nd, and it is still on hold asking for the System ID. I cannot find my System ID anywhere, it's not on the Avid Link master app. I saw that the payment went through on my card and I'm so confused. It's especially frustrating as well since my previous subscription to Sibelius had just ended and I am currently working on an arrangement.


MikeLyons
Posts: 1631
Joined: Fri Jun 24, 2016 7:20 pm
Sibelius Version: Ult. 2024.3.1/7.5
Operating System: Windows

Post by MikeLyons » Mon Oct 25, 2021 6:06 am

You really need to take this up with Avid directly. Contact ingrid.guce@avid.com or justin.tokke@avid.com.
Sib 6.2, 7.5 and 2023.6, Windows 11, 32GB RAM, 16TB 7200RPM Storage, 2TB SSD, Note Performer 3.3.2, EWQLSO, EWQLSC, Harmony Assistant and some others. mike@mike-lyons.co.uk

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