Sibelius Activation via License Server

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andyharris66
Posts: 1
Joined: Fri Jan 07, 2022 1:09 pm
Sibelius Version: 8
Operating System: Windows

Post by andyharris66 » Fri Jan 07, 2022 1:28 pm

We have an issue with Sibelius clients not activating via the License server. Everything looks to be correct on the License Server Control Panel, and the Server hosting the License software is accessible from the clients.

One the client computers, the Avid Application Manager doesn't connect to the Avid account and the status in the Licensing is shown as "Not Activated".

I would be grateful for any assistance with this issue.


andyg
Posts: 1727
Joined: Tue Feb 14, 2006 8:55 pm
Sibelius Version: 7.1.3 and 6.2
Operating System: Windows

Post by andyg » Fri Jan 07, 2022 3:27 pm

You should ask this question on the official forum rather than this unofficial site. You'll probably be advised to raise a case with Avid, but their staff do monitor their own forum and will often help. They never come here! :)

https://www.sibelius.com/cgi-bin/helpce ... ?groupid=3

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