Perpetual licence but unfunctioning after expiration updateplan

Discuss general Sibelius issues here. Get help with Sibelius and Sibelius Support.
Micha
Posts: 2
Joined: Sat Jan 07, 2023 1:00 pm
Sibelius Version: Artist
Operating System: Windows

Post by Micha » Sat Jan 07, 2023 1:12 pm

I own a perpetual licence (Sibelius Artist, it used to have other names), but since my update plan expired, Sibelius aborts, I can't even start existing sib-files, and Avid does not respond anymore to any mail and is otherwise unreachable.
What can I do?
Thank you for your advice


andyg
Posts: 1727
Joined: Tue Feb 14, 2006 8:55 pm
Sibelius Version: 7.1.3 and 6.2
Operating System: Windows

Post by andyg » Sun Jan 08, 2023 11:15 am

This is an unofficial forum. Ask on the official forum and I'm sure you'll get some advice.

Micha
Posts: 2
Joined: Sat Jan 07, 2023 1:00 pm
Sibelius Version: Artist
Operating System: Windows

Post by Micha » Sun Jan 08, 2023 12:15 pm

I could not register at the official forum. Could it be that this was also dus to the expiration of my update plan?

Post Reply