Sibelius reactivation failed

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Bela18
Posts: 1
Joined: Sat Jan 14, 2023 10:03 am
Sibelius Version: Sibelius 7 First
Operating System: Windows

Post by Bela18 » Sat Jan 14, 2023 10:07 am

Hi all,

I recently was forced to reset my laptop but saved all my scores I created with Sibelius 7 First. I have now reinstalled Sibelius but when entering the activation code, it says 'Activation Failed. Total Device Count Exceeded'. I have no clue what to do next unfortunately, has anyone any idea what I can do to fix this?

Thank you!

Bela


andyg
Posts: 1726
Joined: Tue Feb 14, 2006 8:55 pm
Sibelius Version: 7.1.3 and 6.2
Operating System: Windows

Post by andyg » Sat Jan 14, 2023 12:04 pm

You can't reactivate Sibelius 7 on line any more. And you've clearly used the two activations allowed - one because you had to reset your laptop without deactivating Sibelius - which you can't do on line anyway!

You'll have to create a case with Avid, asking them to reset your seat count and then follow the instructions on their website for reactivating Sibelius.

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