Can't Upload Sib Fles to Cloud

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SES312
Posts: 2
Joined: Fri Jan 01, 2021 3:21 pm
Sibelius Version: Ultimate
Operating System: Windows

Post by SES312 » Sun May 05, 2024 7:36 am

I started a new gig. I asked my new job for Sibelius from the same dealer that I got it from at the old job. I'm getting nothing but problems. I can't upload training files for my choir members. I get a message telling me to upgrade my cloud services. But, I have the services
I've even tried a clean reinstall by wiping the register in Windows, nothing works. I got this message from Sibelius.

"For some reason, the entitlement were not moved to the new account.
This has been fixed, please tell the customer to try refreshing Avid link, then export a score via cloud."

It made no difference. I'm getting plenty tired of this. Sam Butler, I need your help!!
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CLOUD_1.jpg
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MikeLyons
Posts: 1688
Joined: Fri Jun 24, 2016 7:20 pm
Sibelius Version: Ult. 2024.3.1/7.5
Operating System: Windows

Post by MikeLyons » Sun May 05, 2024 8:18 pm

You can no longer get in touch with Sam on this forum. Please use the official Avid site.
https://www.sibelius.com/cgi-bin/helpce ... ;groupid=3
Sib 6.2, 7.5 and 2024.3.1, Windows 11, 32GB RAM, 16TB 7200RPM Storage, 2TB SSD, Note Performer 4, EWQLSO, EWQLSC, Harmony Assistant and some others. mike@mike-lyons.co.uk
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