Audio Engine Error: Bad settings No playback or active device

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Lorient
Posts: 4
Joined: Tue Apr 13, 2021 11:16 am
Sibelius Version: 8.1

Audio Engine Error: Bad settings No playback or active device

Post by Lorient » Mon Jun 07, 2021 4:49 pm

Hi

I have been running Sibelius 8.1 on a Windows 10 desktop successfully for over 2 years. However I now have a sound problem, basically there is no sound from Sibelius.

On start up I get an error message Audio Engine Error: Bad settings

When I go to Playback devices there are none active and Sibelius player or any device is not available.

Repair and clean up are greyed out on auido engine options

Screenshots are attached

All other sounds such as Windows Media Player, iTunes, Youtube etc. are working ok.

The only thing I have changed recently is I bought a new monitor which is installed but I have kept the same soundbar.

Any help would be greatly appreciated please.

Many thanks
Start up.png
Start up.png (124.88 KiB) Viewed 108 times
Playback devices.jpg
Playback devices.jpg (60.57 KiB) Viewed 108 times
audio engine.jpg
audio engine.jpg (95.88 KiB) Viewed 108 times

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