PLAYBACK NOT WORKING

Discussion of playback and midi issues go here.
susansommerville
Posts: 2
Joined: Tue Oct 12, 2021 5:57 am
Sibelius Version: Ultimate
Operating System: Mac

PLAYBACK NOT WORKING

Post by susansommerville » Tue Oct 12, 2021 6:01 am

Hello. I have been using Sibelius for many years and have suddenly encountered this problem: Playback has just stopped working. The options under Play are available; the green line is visible and can be moved as normal, but when I click the play button nothing happens. Sound is working when input pitches, etc.
Any ideas?

thanks

Re: PLAYBACK NOT WORKING

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MikeLyons
Posts: 1167
Joined: Fri Jun 24, 2016 7:20 pm
Sibelius Version: Ult. 2020.6/7.51/6.2
Operating System: Windows

Re: PLAYBACK NOT WORKING

Post by MikeLyons » Tue Oct 12, 2021 7:47 am

You aren't helping us to help you by not including any information abouot your version of Sibelius and which tier you have (First/Sibelius/Ultimate) and no information about your machine - OS (Windows/MacOS/Mojave/Big Sur etc), RAM, Sound Card (internal/external) and no information about your drivers or about the setup in audio engine options and Playback devices. We aren't psychic.
Sib 6.2, 7.5 and 2021.2, Windows 10, 32GB RAM, 8TB 7200RPM Storage, 2TB SSD, Note Performer 3.3.2, EWQLSO, EWQLSC, Harmony Assistant and some others. mike@mike-lyons.co.uk

susansommerville
Posts: 2
Joined: Tue Oct 12, 2021 5:57 am
Sibelius Version: Ultimate
Operating System: Mac

Re: PLAYBACK NOT WORKING

Post by susansommerville » Tue Oct 12, 2021 6:20 pm

Gosh, I'm afraid that I don't even know the answers to some of things you mention here! I am a musician not a tech wiz! OK, here are the details I can give:
- I am using Ultimate
- MAC Pro (Zarathustra) desktop late 2013. 3,7 GHz Quad-Cire Intel Xeon E5
- Big Sur 11.6. 32GB 1866 MHz DDR3
- RAM ?
- Sound card ?
- Driver?
- Audio Engine set up?
- Playback devices? (I just get Sibelius to play back what I have written in it's default setting)

Anyway, I have just restarted my Mac & reopened Sibelius (for the 3rd time) and Play back is working again, so I am back on trtack!
I think I must have changed a setting in Play which has caused the issue, but have no idea what!

Thank you for your time.

MikeLyons
Posts: 1167
Joined: Fri Jun 24, 2016 7:20 pm
Sibelius Version: Ult. 2020.6/7.51/6.2
Operating System: Windows

Re: PLAYBACK NOT WORKING

Post by MikeLyons » Tue Oct 12, 2021 9:52 pm

Please be aware that versions before ultimate 2019.6 will not run properly on Big Sur or later.
Look under File-->Help-->About
Sib 6.2, 7.5 and 2021.2, Windows 10, 32GB RAM, 8TB 7200RPM Storage, 2TB SSD, Note Performer 3.3.2, EWQLSO, EWQLSC, Harmony Assistant and some others. mike@mike-lyons.co.uk

MikeLyons
Posts: 1167
Joined: Fri Jun 24, 2016 7:20 pm
Sibelius Version: Ult. 2020.6/7.51/6.2
Operating System: Windows

Re: PLAYBACK NOT WORKING

Post by MikeLyons » Tue Oct 12, 2021 9:55 pm

susansommerville wrote:
Tue Oct 12, 2021 6:20 pm
Gosh, I'm afraid that I don't even know the answers to some of things you mention here! I am a musician not a tech wiz! OK, here are the details I can give:
- I am using Ultimate
- MAC Pro (Zarathustra) desktop late 2013. 3,7 GHz Quad-Cire Intel Xeon E5
- Big Sur 11.6. 32GB 1866 MHz DDR3
- RAM ? ^
- Sound card ? (Probably internal on-board sound)
- Driver - look under MacOS?
- Audio Engine set up Play-->Playback Devices-->Audio Engine Options?
- Playback devices? (I just get Sibelius to play back what I have written in it's default setting) Take a screenshot of this dialog next time this happens - and it probably WILL happen.

Anyway, I have just restarted my Mac & reopened Sibelius (for the 3rd time) and Play back is working again, so I am back on trtack!
I think I must have changed a setting in Play which has caused the issue, but have no idea what!

Thank you for your time.
Sib 6.2, 7.5 and 2021.2, Windows 10, 32GB RAM, 8TB 7200RPM Storage, 2TB SSD, Note Performer 3.3.2, EWQLSO, EWQLSC, Harmony Assistant and some others. mike@mike-lyons.co.uk

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