no playback, no sound

Discussion of playback and midi issues go here.
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avarellDalton
Posts: 2
Joined: Wed Feb 21, 2018 2:09 pm
Sibelius Version: sibelius7.5
Operating System: Windows

no playback, no sound

Post by avarellDalton » Wed Feb 21, 2018 2:22 pm

sometimes older scores (all made in sib.7.5) I reopen to edit don't playback, altough the screen show sound were loading up at opening the score. in best case 1 instrument is sounding. restarting the computer doesn't help, restarting the configuration doesn't help.
what went wrong?

Re: no playback, no sound

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bobp
Posts: 1157
Joined: Thu Dec 27, 2012 12:53 am

Re: no playback, no sound

Post by bobp » Wed Feb 21, 2018 3:50 pm

One of the things that can cause this is having an audio or video player open.
Bob Porter
Sibelius 7.5, W10,i5,16 GB ram,desktop

avarellDalton
Posts: 2
Joined: Wed Feb 21, 2018 2:09 pm
Sibelius Version: sibelius7.5
Operating System: Windows

Re: no playback, no sound /playback out of tempo

Post by avarellDalton » Mon Mar 12, 2018 1:41 pm

none of these.
second problem arose recently: "tempocalibration" In playback some instruments (it differs from piece to piece) are not just on time on the beat: they come some microseconds later, or don't follow the drumpart. I hear "padam" in stead of "bam" if you know what I mean. very annoying.

MikeLyons
Posts: 573
Joined: Fri Jun 24, 2016 7:20 pm
Sibelius Version: Ult. 2019.9/7.51/6.2
Operating System: Windows

Re: no playback, no sound

Post by MikeLyons » Mon Mar 12, 2018 4:28 pm

Check that your soundcard drivers are up to date. Also make sure you are using decent hardware. If you are on Windows, they seem to be determined to make us buy newer soundcards!

Also, see what latency you are getting. Are you using an ASIO or WASAPI driver for your sounds? this can make a huge difference.
Sib 6.2, 7.5 and 2019.9, Windows 10, 32GB RAM, 8TB 7200RPM Storage, 2TB SSD Note Performer 3, EWQLSO, EWQLSC, Harmony Assistant and some others.

cunha
Posts: 1
Joined: Sun Aug 12, 2018 8:17 pm
Sibelius Version: First 7
Operating System: Windows

Re: no playback, no sound

Post by cunha » Mon Aug 27, 2018 6:30 pm

I have a Sibelius first,windows 7 ultimate 32 bits,M-audio delta 2496.I did a upgrade to windows 10 and it not worked so I have formatted and came back to windows 7.Now I have no sound.The mixer shows that it is working and the notes I play are in score but I don't have no sound.I have tried everything but no sucess.Any idea please.Thanks

MikeLyons
Posts: 573
Joined: Fri Jun 24, 2016 7:20 pm
Sibelius Version: Ult. 2019.9/7.51/6.2
Operating System: Windows

Re: no playback, no sound

Post by MikeLyons » Mon Aug 27, 2018 7:16 pm

If the mixer faders are showing activity, then sibelius is sending audio data. It is most likely going awry in Windows.

Usual suspects:

Wrong device selected under playback->Audio Engine options
Wrong device selected in Windows device manager
Outdated device drivers. Don't trust windows to tell you. It often lies. Go to the manufacturer's website and get the latest drivers from there.
Sib 6.2, 7.5 and 2019.9, Windows 10, 32GB RAM, 8TB 7200RPM Storage, 2TB SSD Note Performer 3, EWQLSO, EWQLSC, Harmony Assistant and some others.

bobp
Posts: 1157
Joined: Thu Dec 27, 2012 12:53 am

Re: no playback, no sound

Post by bobp » Sun Sep 09, 2018 11:48 pm

cunha,

Double check Mike's list.

I see there are no windows 10 drivers for your 2496. Some folks claim success with the W7 drivers. The 2496 is quite old and was discontinued some time ago. That doesn't mean it's no good. It is a sad fact that something brand new today can be worthless tomorrow.
Since you've gone back to it, make sure you have the latest drivers for W7.

Something else to keep in the back of your mind. I think that even Sibelius First might be pushing the limits of a 32 bit system.
Bob Porter
Sibelius 7.5, W10,i5,16 GB ram,desktop

brittany
Posts: 2
Joined: Thu Jul 25, 2019 8:36 pm
Sibelius Version: 8.1.x - 8.4.1
Operating System: Mac

Re: no playback, no sound

Post by brittany » Thu Sep 05, 2019 1:23 pm

I'm having an odd issue with one of my systems that has an onboard audio setup. It's a Realtek audio chip, and you can't hear it, it's playing sound, but it's so quiet you have to turn the speakers up to 100% (the actual physical volume control on the speaker) and the windows volume up to 100% to her it like it's up to 5%. this same system in windows 7 was very loud, you usually turned it up to 25% max.

Any ideas?

bobp
Posts: 1157
Joined: Thu Dec 27, 2012 12:53 am

Re: no playback, no sound

Post by bobp » Sat Sep 07, 2019 3:23 pm

Are you talking about volume for the entire system? Like videos or music? Or just Sibelius.
Bob Porter
Sibelius 7.5, W10,i5,16 GB ram,desktop

MikeLyons
Posts: 573
Joined: Fri Jun 24, 2016 7:20 pm
Sibelius Version: Ult. 2019.9/7.51/6.2
Operating System: Windows

Re: no playback, no sound

Post by MikeLyons » Sat Sep 07, 2019 7:26 pm

Make sure there are no half muted mixer channels.
Sib 6.2, 7.5 and 2019.9, Windows 10, 32GB RAM, 8TB 7200RPM Storage, 2TB SSD Note Performer 3, EWQLSO, EWQLSC, Harmony Assistant and some others.

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