White noise in playback

Discussion of playback and midi issues go here.
PhilipR
Posts: 3
Joined: Wed Nov 16, 2022 2:18 pm
Sibelius Version: 7.5
Operating System: Windows

Post by PhilipR » Wed Nov 16, 2022 2:24 pm

I have recently migrated Sibelius 7.5 to as new DellXOPS with Windows11. When I playback through speakers/headphones using ANY driver (Realtec) I get white noise on top of the playback. This stays playing YouTube etc. until I reboot. If I set a second screen as playback device it works (but no headphones). All other sound apps (e.g. Reaper) work as expected. Very annoying.


PhilipR
Posts: 3
Joined: Wed Nov 16, 2022 2:18 pm
Sibelius Version: 7.5
Operating System: Windows

Post by PhilipR » Wed Nov 16, 2022 3:26 pm

I found the solution in Dell Support. Apparently a problem with the Realtek driver. Although I had the latest driver, I had to uninstall it and get all latest Dell upgrades for my computer. Then it works - Hooray!

andyg
Posts: 1727
Joined: Tue Feb 14, 2006 8:55 pm
Sibelius Version: 7.1.3 and 6.2
Operating System: Windows

Post by andyg » Thu Nov 17, 2022 3:36 pm

As a rule, never believe it if Windows tells you that a given device driver is up to date. It often isn't, and going to the manufacturer of the device/chip, or the maker of the PC/laptop, will soon get you to the driver or drivers you need.

PhilipR
Posts: 3
Joined: Wed Nov 16, 2022 2:18 pm
Sibelius Version: 7.5
Operating System: Windows

Post by PhilipR » Thu Nov 17, 2022 3:48 pm

Good point Andy. At least all well now.

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