photoscore PDF error masage

Discuss Photo Score issues here.
ingridho
Posts: 2
Joined: Thu Jan 07, 2016 5:33 am
Sibelius Version: 7.5
Operating System: Mac

Post by ingridho » Thu Jan 07, 2016 5:45 am

Hi, dear,
since photoscore published its "noteme" version, none of the new demo or my existing light version work. They both crash when I use PDF button.the msg is too long, so I cut out the last two sections which I don't know whether they are important or not.
Please help mac users to fix this problem, my work is delaying due to this malfunction.
Thx
ingrid

bellow is the error msg:

Process: PhotoScore & NotateMe Ultimate Demo [1398]
Path: /Applications/PhotoScore & NotateMe Ultimate Demo.app/Contents/MacOS/PhotoScore & NotateMe Ultimate Demo
Identifier: com.Neuratron.PhotoScoreUltimateDemo
Version: PhotoScore Ultimate Demo 8.0.4 (8.0.4)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: PhotoScore & NotateMe Ultimate Demo [1398]
User ID: 501

Date/Time: 2016-01-07 13:38:44.264 +0800
OS Version: Mac OS X 10.11.2 (15C50)
Report Version: 11
Anonymous UUID: 2A646DE5-52BD-C47F-2CD6-A0FA4BAA8726

Sleep/Wake UUID: C2D19362-955E-4E62-A76C-B1FE345D4D8E

Time Awake Since Boot: 33000 seconds
Time Since Wake: 3200 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000c8518304
Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0xc8518304:
Stack 00000000bf800000-00000000c0000000 [ 8192K] rw-/rwx SM=PRV
-->
Submap 00000000ffff0000-00000000ffff1000 [ 4K] r--/r-- SM=PRV process-only VM submap

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.Neuratron.PhotoScoreUltimateDemo 0x0009a914 storeScanned(bool) + 100
1 com.Neuratron.PhotoScoreUltimateDemo 0x0009a833 setDpi() + 115
2 com.Neuratron.PhotoScoreUltimateDemo 0x000537d7 LoadScan() + 743
3 com.Neuratron.PhotoScoreUltimateDemo 0x000542ac LoadFile(message_block*) + 76
4 com.Neuratron.PhotoScoreUltimateDemo 0x000549de OpenNextFile() + 1790
5 com.Neuratron.PhotoScoreUltimateDemo 0x000e441d FileOpen(unsigned int) + 2397
6 com.Neuratron.PhotoScoreUltimateDemo 0x000e90be Event_Dispatcher(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 9790
7 com.Neuratron.PhotoScoreUltimateDemo 0x001321b3 PressButton(OpaqueWindowPtr*, int, int) + 547
8 com.Neuratron.PhotoScoreUltimateDemo 0x000ea4f3 Event_Dispatcher_Toolbar(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1395
9 com.apple.HIToolbox 0x9735a2ff _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
10 com.apple.HIToolbox 0x973027b0 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1832
11 com.apple.HIToolbox 0x973019c4 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 402
12 com.apple.HIToolbox 0x97314b6d SendEventToEventTarget + 34
13 com.apple.HIToolbox 0x9733b2c5 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3177
14 com.apple.HIToolbox 0x97302bff DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2935
15 com.apple.HIToolbox 0x973019c4 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 402
16 com.apple.HIToolbox 0x97314b6d SendEventToEventTarget + 34
17 com.apple.HIToolbox 0x974b1c8e ToolboxEventDispatcher + 82
18 com.apple.HIToolbox 0x974b1b4f RunApplicationEventLoop + 240
19 com.Neuratron.PhotoScoreUltimateDemo 0x000d748a main + 3642
20 com.Neuratron.PhotoScoreUltimateDemo 0x000028a9 _start + 208
21 com.Neuratron.PhotoScoreUltimateDemo 0x000027d8 start + 40

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x95e2e812 kevent_qos + 10
1 libdispatch.dylib 0x9609070e _dispatch_mgr_invoke + 234
2 libdispatch.dylib 0x960902e2 _dispatch_mgr_thread + 52

Thread 2:
0 libsystem_kernel.dylib 0x95e2696a mach_wait_until + 10
1 com.apple.CoreServices.CarbonCore 0x953d6fb7 MPDelayUntil + 26
2 com.Neuratron.PhotoScoreUltimateDemo 0x002c1439 NTSleep(unsigned int) + 57
3 com.Neuratron.PhotoScoreUltimateDemo 0x00363bfc HNPInteractive_ParseBarThread(void*) + 44
4 com.apple.CoreServices.CarbonCore 0x953d6444 PrivateMPEntryPoint + 68
5 libsystem_pthread.dylib 0x910e9a26 _pthread_body + 138
6 libsystem_pthread.dylib 0x910e999c _pthread_start + 155
7 libsystem_pthread.dylib 0x910e6f96 thread_start + 34

Thread 3:
0 libsystem_kernel.dylib 0x95e2dd76 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x910e952d _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x910e6f72 start_wqthread + 34

Thread 4:
0 libsystem_kernel.dylib 0x95e2dd76 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x910e952d _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x910e6f72 start_wqthread + 34

Thread 5:
0 libsystem_kernel.dylib 0x95e2dd76 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x910e952d _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x910e6f72 start_wqthread + 34

Thread 6:
0 libsystem_kernel.dylib 0x95e2dd76 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x910e952d _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x910e6f72 start_wqthread + 34

Thread 7:
0 libsystem_kernel.dylib 0x95e2dd76 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x910e952d _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x910e6f72 start_wqthread + 34

Thread 8:

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xfefefeff ebx: 0x00000001 ecx: 0xc7c7c7cc edx: 0xc8518304
edi: 0x0009a8c1 esi: 0x0009a7cd ebp: 0xbfffc7b8 esp: 0xbfffc410
ss: 0x00000023 efl: 0x00010a87 eip: 0x0009a914 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xc8518304

Logical CPU: 6
Error Code: 0x00000006
Trap Number: 14


Binary Images:
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0x9e6d5000 - 0x9e6d6fff liblangid.dylib (122) <3432A383-168D-3522-8B32-BEABE733FC8F> /usr/lib/liblangid.dylib
0x9e6d7000 - 0x9e6e5ff7 libz.1.dylib (61.20.1) <34A8BA7F-AA56-322E-AC39-ADF8DDE53FF1> /usr/lib/libz.1.dylib
0x9e6e6000 - 0x9e700ff7 liblzma.5.dylib (10) <7DDBF3FF-5EDC-31EA-8A2C-70C6BC754953> /usr/lib/liblzma.5.dylib
0x9e701000 - 0x9e71cfff com.apple.CFOpenDirectory (10.11 - 194) <5093B1B6-AB59-3E7A-AF1C-AC7877432272> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x9e71d000 - 0x9e71fff3 com.apple.EFILogin (2.0 - 2) <CB406C7B-EA04-3703-80C4-F21658D6CFBC> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x9e720000 - 0x9e80fff7 libcrypto.0.9.8.dylib (59) <1C9DEE80-A9B9-3444-B1D8-7E0B65530959> /usr/lib/libcrypto.0.9.8.dylib
0x9e810000 - 0x9e823ff7 libcmph.dylib (6) <7FEE63DB-D02D-3E53-9A0C-2787A49D125C> /usr/lib/libcmph.dylib
0x9e824000 - 0x9e824fff com.apple.audio.units.AudioUnit (1.13 - 1.13) <8F0B276F-9292-3FA5-B1ED-84B81C9C39B3> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9e825000 - 0x9e8c3fff com.apple.ColorSync (4.9.0 - 4.9.0) <93BA9E74-AFEE-39F1-AD02-A03E0F1FFEE3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x9e8c4000 - 0x9e9bafff com.apple.QuickLookUIFramework (5.0 - 696.3) <CEDE34F3-E8F5-324B-AC53-97FC7E8FCB1E> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/Versions/A/QuickLookUI
0x9e9bb000 - 0x9e9bdfff com.apple.securityhi (9.0 - 55006) <A7A14B80-0E2F-3ECC-9130-1AAC28493729> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
0x9e9be000 - 0x9eaafff3 libiconv.2.dylib (44) <4EB465C8-E736-3DBD-9F62-74B73B66A84B> /usr/lib/libiconv.2.dylib
0x9eb1a000 - 0x9eb57ff7 com.apple.DebugSymbols (132 - 132) <0519F758-84BD-3084-8A78-B208F420218B> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
0x9eb58000 - 0x9ed08ffb GLEngine (12.0.40.6) <F6FBAA12-B9BF-312C-8791-AD59441DF333> /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLEngine.bundle/GLEngine
0x9ed09000 - 0x9ed0afff libDiagnosticMessagesClient.dylib (100) <5F2F9A2C-1A83-3D4E-8F69-1D4FD0515794> /usr/lib/libDiagnosticMessagesClient.dylib
0x9ed0b000 - 0x9ed5afff com.apple.opencl (2.6.9 - 2.6.9) <3F9C7BE3-D67B-3189-AC12-2CA3CF619EF8> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x9ed5b000 - 0x9ed5bfff com.apple.CoreServices (728.6 - 728.6) <5EF202D8-6D60-3AD7-BA67-DF4B99C11E1C> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x9ed5c000 - 0x9ed5cff7 libffi.dylib (18.1) <98C45F32-93A7-34C3-88FC-F102C6E3EADD> /usr/lib/libffi.dylib
0xba900000 - 0xba91cfff libJapaneseConverter.dylib (68) <72F73605-6E84-3201-B705-475EC54BA2AE> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 16580
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=268.0M resident=0K(0%) swapped_out_or_unallocated=268.0M(100%)
Writable regions: Total=292.0M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=292.0M(100%)


KJ_Palmer
Posts: 388
Joined: Mon Feb 28, 2011 6:22 am
Sibelius Version: 6.2, 7.5
Operating System: Windows

Post by KJ_Palmer » Thu Jan 07, 2016 6:32 am

Not sure if this helps (I don't have a mac), but

1. Make sure your scanner drivers are up to date
2. Select Photoscore under Scanner settings > Interface.
Sibelius 6.2, 7.5.1, Windows 11

ingridho
Posts: 2
Joined: Thu Jan 07, 2016 5:33 am
Sibelius Version: 7.5
Operating System: Mac

Post by ingridho » Fri Jan 08, 2016 5:39 am

It's not the scanner setting. I have the PDF in computer already, photoscore used to read PDF without problem. The problem started since the "Noteme" version came out. photoscore tech should fix this problem, otherwise even I want to buy the photoscore noteme 8, but I can't, because I have the same problem on the demo_it dosen't read PDF files

andyg
Posts: 1726
Joined: Tue Feb 14, 2006 8:55 pm
Sibelius Version: 7.1.3 and 6.2
Operating System: Windows

Post by andyg » Fri Jan 08, 2016 8:42 pm

Not a Sibelius issue then. Is there a Photoscore forum out there? Have you tried contacting their customer support?

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