Crash on PDF open

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musicmanindy
Posts: 1
Joined: Wed Jan 10, 2018 4:23 pm
Sibelius Version: 8
Operating System: Mac

Crash on PDF open

Post by musicmanindy » Wed Jan 10, 2018 4:28 pm

My Photoscore lite 8 is crashing when I hit the button to open a PDF. I have used Photoscore for a long time, and have had no issues prior to the last 2 days.

Computer
Mac, High Sierra,

Solutions tried:
Going through menu instead of button
Editing permissions as suggested by Avid
Rebuilding directories using Disc Utility
Fresh install of Photoscore
Fresh install of Mac OS

Any ideas?

Re: Crash on PDF open

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bobp
Posts: 1136
Joined: Thu Dec 27, 2012 12:53 am

Re: Crash on PDF open

Post by bobp » Wed Jan 24, 2018 2:18 pm

Does this happen with all PDFs, including one you've opened before, or a particular one? Not all PDFs are created equal. I've had some that won't open. Try opening it as a some kind of document. Text or PDF. Then save as a PDF. I've never tried it that way, but it might work. I use free software called "Cute PDF Writer" to do this.
Bob Porter
Sibelius 7.5, W10,i5,16 GB ram,desktop

bratschenbrenner
Posts: 8
Joined: Tue Feb 13, 2018 10:01 pm
Sibelius Version: 8
Operating System: Windows

Re: Crash on PDF open

Post by bratschenbrenner » Tue Feb 13, 2018 10:28 pm

Hi there,

i have almost every time, the problem of tne notice "Invalid UTF8 data".

Anybody know something about that?

Using PhotoScore Ultimate 7 on Windows 10...

Thanks in advance.

bobp
Posts: 1136
Joined: Thu Dec 27, 2012 12:53 am

Re: Crash on PDF open

Post by bobp » Fri Feb 16, 2018 12:35 am

This might have something to do with the language your computer uses. In any event, PhotoScore is not and Avid product. You might have better luck going to the Neuration website for help.
Bob Porter
Sibelius 7.5, W10,i5,16 GB ram,desktop

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