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ASIO driver option greyed out

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ASIO driver option greyed out

Postby kingy75 » Sun Jul 29, 2018 10:09 am

Hi all,

I'm experiencing some bad MIDI latency with Sibelius Ultimate and can't seem to select an ASIO driver for use with the software. I don't get an ASIO driver option in the dropdown list and the ASIO Options box is greyed out. Any thoughts?

I'm using a Roland Quad Capture with Windows 10.
kingy75
 
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Re: ASIO driver option greyed out

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Re: ASIO driver option greyed out

Postby MikeLyons » Sun Jul 29, 2018 10:30 am

Have you installed an ASIO driver for that?

Roland Support has drivers for your card here https://www.roland.com/us/support/by_pr ... s_drivers/
There may be a WASAPI driver available in the list. However we don't currently know if you are on PC or MAC.

Failing all else, you could do worse than install ASIO4ALL.
Sib 6.2, 7.5 and 8.5, Windows 10, 8MB RAM, 7TB 7200RPM Storage, Note Performer 2, EWQLSO, EWQLSC, Harmony Assistant and some others.
MikeLyons
 
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Re: ASIO driver option greyed out

Postby kingy75 » Sun Jul 29, 2018 10:59 am

Yes I have ASIO drivers installed for the Quad Capture.

I'm running in ASIO mode in Sonar so I'm not sure why I'm having this issue with Sibelius.

I'm on a PC.
kingy75
 
Posts: 5
Joined: Sun May 22, 2016 8:32 am

Re: ASIO driver option greyed out

Postby kingy75 » Sun Jul 29, 2018 11:46 am

Well that's weird. I updated Sibelius, restarted my PC, ran Sibelius and this time the ASIO driver appeared as an option!

So all is smooth sailing for now...
kingy75
 
Posts: 5
Joined: Sun May 22, 2016 8:32 am

Re: ASIO driver option greyed out

Postby kingy75 » Mon Jul 30, 2018 11:45 am

Tonight when I opened Sibelius I'm back to square one, my ASIO driver box is greyed out and I'm getting latency again.

Any suggestions, anyone?!
kingy75
 
Posts: 5
Joined: Sun May 22, 2016 8:32 am

Re: ASIO driver option greyed out

Postby MikeLyons » Mon Jul 30, 2018 9:46 pm

Couple of things...
Are you on a mac?
Have you allowed your machine to go to sleep/hibernate with or without sib open?
Your soundcard, being an external device will not cope well with this treatment. Sibelius needs to have your sound devices fully awake and connected before it is or it won't find them.

Mac users are particularly prone to this (I hesitate to say that they are too idle to shut their machines down properly...;-) ) becausre they just shut the lid and think everything is ok.

That's not how this works.
Sib 6.2, 7.5 and 8.5, Windows 10, 8MB RAM, 7TB 7200RPM Storage, Note Performer 2, EWQLSO, EWQLSC, Harmony Assistant and some others.
MikeLyons
 
Posts: 159
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Re: ASIO driver option greyed out

Postby kingy75 » Fri Aug 03, 2018 12:01 pm

As I said above, I'm on a PC.

My machine hasn't slept or hibernated to my knowledge.

The ASIO driver option is now present in Sibelius again.

It's very odd.
kingy75
 
Posts: 5
Joined: Sun May 22, 2016 8:32 am

Re: ASIO driver option greyed out

Postby MikeLyons » Fri Aug 03, 2018 8:26 pm

Sometimes, I find that USB devices can be slow to connect on startup. Also, check that Windows is set to NOT put your USB devices to sleep. Set any power management options in device properties not to allow windows to turn them off.

You can get to these options through windows device manager.
Sib 6.2, 7.5 and 8.5, Windows 10, 8MB RAM, 7TB 7200RPM Storage, Note Performer 2, EWQLSO, EWQLSC, Harmony Assistant and some others.
MikeLyons
 
Posts: 159
Joined: Fri Jun 24, 2016 7:20 pm



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