Activation issues

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stevensdm1984
Posts: 1
Joined: Tue Jul 02, 2019 4:20 pm
Sibelius Version: 2019.5

Activation issues

Post by stevensdm1984 » Tue Jul 02, 2019 4:26 pm

Every month, when my subscription renews, I have issues getting Sibelius to work. This month, I just can't resolve the issues.

I'm running it on a Mac - the operating system is up-to-date.
Avid Link is up-to-date.
Sibelius is up-to-date.
My subscription is up-to-date.
I've restarted the computer several times.

Despite all of this, when I try to open Sibelius, either from the dock icon, or from Avid Link, I just get the 'your 30 day trial has ended' box. If I click 'Activate' it tries to open Avid Link, which is already open.

This is infuriating. I'd be very grateful if anyone has any advice on how to solve this!

Many thanks,

Dave

Re: Activation issues

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MikeLyons
Posts: 573
Joined: Fri Jun 24, 2016 7:20 pm
Sibelius Version: Ult. 2019.9/7.51/6.2
Operating System: Windows

Re: Activation issues

Post by MikeLyons » Tue Jul 02, 2019 9:38 pm

You have to log in through Avid Link before you start the validation process. I feel for you people who have these monthly subscriptions.
Sib 6.2, 7.5 and 2019.9, Windows 10, 32GB RAM, 8TB 7200RPM Storage, 2TB SSD Note Performer 3, EWQLSO, EWQLSC, Harmony Assistant and some others.

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