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Activation issues

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Activation issues

Postby stevensdm1984 » Tue Jul 02, 2019 4:26 pm

Every month, when my subscription renews, I have issues getting Sibelius to work. This month, I just can't resolve the issues.

I'm running it on a Mac - the operating system is up-to-date.
Avid Link is up-to-date.
Sibelius is up-to-date.
My subscription is up-to-date.
I've restarted the computer several times.

Despite all of this, when I try to open Sibelius, either from the dock icon, or from Avid Link, I just get the 'your 30 day trial has ended' box. If I click 'Activate' it tries to open Avid Link, which is already open.

This is infuriating. I'd be very grateful if anyone has any advice on how to solve this!

Many thanks,

Dave
stevensdm1984
 
Posts: 1
Joined: Tue Jul 02, 2019 4:20 pm

Re: Activation issues

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Re: Activation issues

Postby MikeLyons » Tue Jul 02, 2019 9:38 pm

You have to log in through Avid Link before you start the validation process. I feel for you people who have these monthly subscriptions.
Sib 6.2, 7.5 and 2019.1, Windows 10, 8MB RAM, 7TB 7200RPM Storage, Note Performer 2, EWQLSO, EWQLSC, Harmony Assistant and some others.
MikeLyons
 
Posts: 443
Joined: Fri Jun 24, 2016 7:20 pm



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