I can't activate my sibelius account to my new computer

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Gregoire
Posts: 1
Joined: Thu Jul 11, 2019 6:25 pm
Sibelius Version: sibelius
Operating System: Windows

I can't activate my sibelius account to my new computer

Post by Gregoire » Thu Jul 11, 2019 6:31 pm

Hello, i've had sibelius since 2016 and i'm changing computers, the old one had multiple battery and keyboard problems.
However, when i enter my activation id to the new one, it just says that there is too many computers that have the license.
Anyone knows how to deactivate the license from the old computer ?
Thanks in advance

Re: I can't activate my sibelius account to my new computer

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bobp
Posts: 1157
Joined: Thu Dec 27, 2012 12:53 am

Re: I can't activate my sibelius account to my new computer

Post by bobp » Thu Jul 11, 2019 8:52 pm

In Sibelius, go to File/Help. You can have it installed on several computers, but only activated on two at the same time. Sounds like you need to track down the other activated copy.
Bob Porter
Sibelius 7.5, W10,i5,16 GB ram,desktop

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